Shipping Policy

Thank you for shopping with Glaumi. This Shipping Policy outlines important details regarding the processing, shipping, and delivery of your orders.

1. Where We Ship

We are proud to offer worldwide shipping, focusing on key regions such as:

  • United States
  • Canada
  • Europe
  • Australia

If your country is not listed above, please contact us at support@glaumi.com to confirm whether we can deliver to your location.

2. Processing Time

Orders are processed and dispatched within 1-3 business days of receiving payment. Processing times may vary during peak seasons or due to high order volumes, but we will notify you if there are any significant delays.

3. Shipping Times

The estimated shipping times depend on the destination and shipping method chosen at checkout:

  • United States & Canada: 7-14 business days
  • Europe: 5-10 business days
  • Australia: 10-15 business days

Please note that these shipping times are estimates and may vary depending on external factors, such as customs processing or carrier delays, which are beyond our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and the total weight or dimensions of your order.

We offer the following shipping options:

  • Standard Shipping
  • Expedited Shipping
  • International Shipping: Rates vary by country and will be displayed during checkout.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update.

If you do not receive a tracking email or need further assistance, contact us at support@glaumi.com.

6. Customs, Duties, and Taxes

For international orders (outside the United States), your package may be subject to customs duties, import taxes, or other fees levied by your country’s customs office. These fees are not included in the total at checkout and are the responsibility of the customer.

Glaumi is not responsible for any delays or additional fees incurred during customs processing. We recommend contacting your local customs office for more information regarding these potential charges.

7. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, we will notify you, and additional shipping fees may apply to re-ship the order.

We are not responsible for lost or delayed packages if the shipping address provided was incorrect.

8. Lost or Stolen Packages

Glaumi is not responsible for lost or stolen packages that show as "delivered" according to the carrier’s tracking information. If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate the package, contact the carrier for assistance.

9. Delayed Shipments

We strive to meet our estimated delivery times, but delays may occur due to unforeseen circumstances such as customs, weather, or shipping carrier issues. If your order is significantly delayed, please reach out to us at support@glaumi.com, and we will do our best to assist.

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page, and changes will apply to all orders placed after the updated policy is posted. We recommend reviewing this page regularly for any updates.

11. Contact Us

For any questions about our Shipping Policy, feel free to contact us at:

Glaumi
Email: support@glaumi.com
Website: www.glaumi.com